Frequently asked questions

Because everything is handmade in small batches, orders are prepared and shipped within 2 to 3 business days. You'll get a tracking email the moment yours is on its way.

Once shipped, domestic orders typically arrive in 3 to 5 business days, depending on your location.

Yes, we offer free standard shipping on orders over a set amount. Your exact shipping cost is always shown at checkout before you pay.

Please confirm with Silvana. If international shipping is offered, rates and delivery times are calculated at checkout based on your destination.

We move quickly to get orders out, so contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Reach out within 30 days of delivery. Because these are handmade skincare products, returns are handled case by case for safety and hygiene, and we'll always work with you to make it right.

We're sorry. Email a photo of the item and your order number within 7 days of delivery and we'll send a replacement right away.

If a product isn't the right fit for your skin, contact us. We'll help you find a better match and walk you through next steps.

Yes. Our products are vegan and cruelty-free, made with organic and naturally derived ingredients, and free from parabens and added fragrance.

Our formulas are designed to be gentle, and many are hypoallergenic and non-comedogenic. If you have a known allergy or a skin condition, we always recommend a patch test first.

Apply a small amount to the inside of your forearm and wait 24 hours. If there's no irritation, you're good to use it on your face.

Because they're handmade with natural ingredients and minimal preservatives, use within the timeframe noted on the packaging and store in a cool, dry place away from direct sunlight.

Some actives, such as retinol, are best avoided during pregnancy. Please check with your doctor and reach out to us, and we'll point you to pregnancy-friendly options.

As a general rule: cleanse, then apply serums (lightest to heaviest), then moisturizer, and finish with sunscreen in the morning. Each product page lists its recommended step.

For scrubs and masks, twice a week is plenty for most skin. Always follow with moisturizer, and use sunscreen daily when using active ingredients.

Yes, but many people prefer vitamin C in the morning and retinol at night. Introduce actives slowly and always pair them with daily SPF.

Absolutely. Send us your skin type and concerns through our contact page, or call us. Silvana still answers the phone and loves helping build a routine that works.

Every product is formulated and handmade by Silvana, a master esthetician with over 35 years of experience. Small batches mean fresher products and real attention to quality.

It's our promise to skip the hype. We use active ingredients in real concentrations and let consistent results speak for themselves.

Visit our contact page to send a message, or call us directly. We answer questions about your skin, your order, and which products are right for you.